Written byMelissa Bell
“10/10 would recommend!”
Who doesn’t want to get this kind of feedback from their customers? The problem is, a lot of companies fail to operationalize it, especially when it comes to the Net Promoter Score (NPS). An organization’s NPS provides a real-time assessment of how its customers feel about the business. In other words, how willing or likely are they to refer your company to a friend or colleague?
By tracking NPS on a customer-by-customer or project-by-project basis, organizations can understand where their products and services are adding value. On the flip side, it can also uncover areas for improvement which, if properly managed, can lead to new innovations, revenue growth, and improved brand sentiment.
At Venn, we measure client satisfaction at two stages for every project:
In this video, we discuss:
Wondering if you can improve your NPS or CSAT process by adding automation to your workflow? Venn Technology specializes in connecting your most important business systems. If you need help expanding a workflow like this, we’re here to help you get started.
Have a specific scenario in mind? We’re here to help if you’d like to see this (or hundreds of other integration ideas) in action.
Melissa (Mel) is driven by continuous improvement every day, in every aspect of her life. A former Division I athlete, she knows big things can happen when the smallest incremental gains stack up. A natural storyteller, empathizer, and collaborator, Melissa’s focus at Venn is creating content that has an impact on the bottom line. She's a firm believer in: “When you've got a strong enough why, you can always find the how.” — Zig Ziglar