OVERVIEW

Venn Technology is purpose-built to be the kind of company clients love to work with and brag on—and that consultants compete to work for. We help small to medium-sized businesses discover newfound efficiencies and effectiveness, delivering more profit to the bottom line and help non-profits maximize the giving they receive to better fulfill their missions. We accomplish this via strategic implementation of Salesforce.com and leveraging integrations with Sage Intacct and today’s best apps including HubSpot, Shopify, Authorize.net, Stripe, ProCore, Slack, PayPal, AWS, Dropbox, Box, and more.

Job Description

We go the extra mile. We do the right thing. Always. The Venn Technology Managing Consultant will manage a team of consultants and project managers whose day to day responsibilities involve interfacing with customers to understand their mundane processes and building automations to free up their time.

Key Duties:

• Provide support and tools to consultants to ensure successful delivery of projects
• Be responsible for high customer satisfaction scores on projects
• Manage resourcing for projects and work with Sales to manage kick-off backlogs
• Review and report on team performance including consultants, project managers, and architects
• Be an escalation point for projects and customers to raise concerns and lead the charge to address them
• Assist with technical problems when they arise
• Manage large or high-profile projects to ensure successful delivery
• Ensure projects are staying on schedule and under budget
• Hire, train, and develop employees to strengthen the team.

The Managing Consultant is responsible for all aspects of delivering successful projects and solutions to customers. This individual works closely with sales and other delivery managers to ensure new projects are appropriately staffed to benefit consultants’ well-being, Venn Technology as a whole, and our customers. The Managing Consultant will have consultants, project managers, and solution architects that report directly to them. They will conduct quarterly performance reviews, assist employees with goal-setting, and address various concerns amongst the team to ensure successful projects.

Venn Technology is a growing organization and we are looking for individuals to help shape our growth. As mentioned above, employee and customer satisfaction are key to our goals, and  this role will have matching objectives. We are open to various approaches to reach those goals.