Company Overview

Venn Technology is purpose-built to be the kind of company clients love to work with and brag on—and that consultants compete to work for. We help small to medium-sized businesses discover newfound efficiencies and effectiveness, delivering more profit to the bottom line and help non-profits maximize the giving they receive to better fulfill their missions. We accomplish this via strategic implementation of Salesforce.com and leveraging integrations with Sage Intacct and today’s best apps including Shopify, Authorize.net, Stripe, ProCore, Slack, PayPal, AWS, Dropbox, Box, and more.

Job Introduction

At Venn Technology, the Customer Success Manager ensures that clients realize the full value of the solutions we deliver. This role requires someone who is proactive, approachable, and eager to learn—balancing accountability with adaptability to support client relationships. With a focus on communication, collaboration, and follow-through, this individual will help strengthen client trust while developing their own skills in customer engagement and problem-solving.

Job Overview

The Customer Success Manager at Venn Technology must demonstrate core competencies by assisting in problem-solving, gathering information to understand client needs, and helping to generate practical solutions under the guidance of more senior team members. They are amiable communicators who listen with empathy, respond with sincerity, and engage clients and colleagues in ways that build trust and deescalate tensions. As a people-perceptive team player, the Customer Success Manager collaborates effectively across departments, contributes positively to morale, and shows openness to feedback and change. They bring results orientation by following through on commitments reliably and managing time effectively to support client outcomes, even when juggling competing priorities. Proactive and curious, they pursue new ideas, adapt quickly in changing circumstances, and demonstrate accountability by taking ownership of their contributions. By combining optimism, intuition, and adaptability with a structured focus on continuous improvement, they ensure that clients feel valued, supported, and confident in their relationship with Venn.

Responsibilities

Own the post-sale customer relationship within a defined region building Trusted Advisor relationships with our key contacts
Design success plans for your Portfolio of strategic and Scale customers throughout their lifecycle. From onboarding and implementation through upsell, cross-sell, and renewal, you will guide your customer down the path of success every step of the way to reach their business objectives.
Manage the renewal business for customers by ensuring accurate quoting and delivery of renewal quotes
Proactively executing Success Plans and ensuring customers receive value on an ongoing basis
Mitigate support related issues before they arise
Act as the voice of the customer providing feedback to internal teams and contribute to process improvement

Skills & Requirements

Bachelor's degree and/or equivalent work experience, preferred.
1-3 years of experience in customer-facing sales, customer success, enablement, or similar roles.
Exceptional communication skills.
Excellent critical thinking skills that allow you to assess opportunities for process improvement.
Strong written, verbal and presentation communication skills.
Familiarity with data analysis tools and methodologies.
Ability to succeed and embody a growth mindset in a deadline-oriented, fast-paced environment.
Strong business acumen with exemplary verbal and written communication skills.
Strong attention to detail plus the ability to quickly adapt to changing requirements and opportunities with frequently changing priorities.
Must be a self-starter with strong organization skills.

Preferred Skills & Qualifications

Experience in application integration and/or consulting
Experience with ERP/Financial accounting systems
Experience with Salesforce Sales Cloud, Service Cloud, Community Cloud and/or Marketing Cloud.
Proficient in Google G-Suite

Location

We are hiring for a full-time consultant to be located within our Grapevine, Texas office. Relocation compensation is not available. The position will require occasional travel to visit client sites within the DFW metroplex and other cities across the US.