Implementation Specialist

Company Overview

Venn Technology is purpose-built to be the kind of company clients love to work with and brag on—and that consultants compete to work for. We help small to medium-sized businesses discover newfound efficiencies and effectiveness, delivering more profit to the bottom line and help non-profits maximize the giving they receive to better fulfill their missions. We accomplish this via strategic implementation of Salesforce.com and leveraging integrations with Sage Intacct and today’s best apps including Shopify, Authorize.net, Stripe, ProCore, Slack, PayPal, AWS, Dropbox, Box, and more.

Job Description

We go the extra mile. We do the right thing. Always. As a Venn Implementation Specialist, your role is to ensure that our clients’ integration products are implemented successfully. Within the scope of work, you will tailor the software accordingly to align with the clients’ business processes, guiding the clients on the use of their integrations, and be an in-house expert on how Venn implements its products. The Implementation Specialist is responsible for our short implementation life-cycles, from kickoff and upfront strategy & planning to technical implementation, testing, launch and support.

Responsibilities:

Implementation of Venn's productized integrations.
Develop trusted relationships with clients
Establishing new processes around implementing products
Identification of optimization opportunities with product implementation for product enhancement and additional business opportunities with the client
Scope management - Keep a project in alignment with our shared established expectations
Overview the product’s features and basic use with the client.
Designing and overseeing user acceptance testing
Ability to translate between technical team and non-technical customer
Conducts all project management tasks to ensure schedule, cost, and quality goals are achieved
Identify and capture potential enhancements with our product team and grow opportunities and collaborate with sales teams to ensure growth attainment
Support customers briefly after go-live and handoff to our full-time support staff to create satisfied and referenceable customers, and ensure 100% retention
Develop knowledge base of the product portfolio

Skills & Qualifications

One of the two:
- Bachelor's degree in computer-related field (IT, CS, CE, etc) and 3 years working with SaaS software
- 5 years of working with SaaS software and small/mid-size business experience
Cursory understanding of software development and how integrations work (we do not expect this person to be a developer, but needs to understand the work)
Creative problem-solver
Strong communication skills, organizational abilities, and expectation management
Experience with typical business software & processes, especially quote to cash workflows
Nice to have: Several years of software implementation experience

About the Product work:

The nature of this work is fast-paced as our product implementations projects last about a month to complete and hand off to support. There will be variety in the work, with clients served and multitasking with the management of multiple implementations at a time.

Location

We are hiring for a full-time team member to be located within our Grapevine, Texas office. Relocation compensation is not available. The position will require occasional travel to visit client sites within the DFW metroplex and other cities across the US.