What’s your current strategy for tech problems — cry, refresh, repeat? Or maybe wait 3–5 business days for someone to maybe respond? What if instead, you could hit the “easy” button and get real help, real fast?
A service plan isn’t just some fancy safety net — it’s your backstage pass to skipping the line and getting stuff done.
From dodging surprise Salesforce deprecations to avoiding the “What does this integration even do?” crisis when your admin goes on vacation, a service plan keeps your team sane, supported, and ready for anything.
The integration trailhead with Venn doesn’t stop once your project goes live — and neither does our support. While we may no longer meet regularly after launch, we’re still just an email away if something unexpected pops up.
So what happens after you reach out to help@venntechnology.com? That’s where a service plan comes in.
Without a service plan, we’ll always do our best to respond quickly — but a service plan is the only way to guarantee a timely response with a clearly defined SLA (Service Level Agreement). Depending on the level of coverage you choose, we can often have you well on your way to a resolution in hours instead of days.
Even better — once we’ve identified the root cause, there’s no need to stop and figure out whether the fix is covered under our Warranty and Support policy or whether billable hours will be involved. Your service plan includes a monthly bucket of hours, which means we can skip the red tape and jump straight into the work.
| Plan Level | Guaranteed Response Time |
| Standard | Within 2 business days |
| Plus | Within 1 business day |
| Ultimate | Within 4 business hours |
When platforms like Salesforce or Shopify announce upcoming deprecations, it can cause major disruptions — unless you’re prepared.
While Venn’s Warranty and Support Clauses cover bugs or issues within the original scope of your project, they don’t cover platform changes outside our control. That’s where a service plan gives you a clear advantage.
Take Salesforce, for example: by the end of 2025, support for Workflow Rules and Process Builder will officially end. While these automations may still run, they’ll no longer be supported — which means if something breaks, Salesforce won’t help.
With the extended runway Salesforce provided, we’ve already been able to help clients transition their legacy automations to Salesforce Flows — which are more powerful, more supported, and far more flexible. And we don’t just migrate them 1:1. We take the time to streamline and combine automations with existing flows to ensure your Salesforce org runs as efficiently as possible.
Whether it's a Salesforce deprecation or a Shopify API sunset, a service plan gives us the time and context to proactively address these changes before they become problems — without scrambling or rushing.
Integrations can be incredibly powerful — but they’re also complex. And if your team relies on one or two people who “just know how it all works,” you’re one unexpected PTO day away from a standstill.
With a service plan, we can help document how your integration is configured, what it does, and why it works the way it does. That kind of documentation fills in the knowledge gaps that naturally form over time — especially as teams grow, roles shift, or key people leave.
Whether it's:
A breakdown of field mappings,
An overview of triggers and automations,
Or a clear explanation of how error handling works…
…having a centralized resource makes onboarding smoother, handoffs cleaner, and escalations faster to resolve.
This isn't just for emergencies. It's about building institutional knowledge so your integration continues delivering value — no matter who's at the helm.
At Venn, we’ve always prioritized building integrations that are efficient—especially when it comes to minimizing task usage. But as technology evolves, so do the rules of the game. Integration platforms release new features, and software vendors increasingly tie pricing to API call volume. These shifts can significantly impact your bottom line if left unaddressed.
That’s where a service plan comes in. It gives us the flexibility to adapt and optimize your integration over time. For example, we recently optimized a Salesforce-to-OmegaOne Contact sync. The week before the update, it used 24,700 tasks. The week after? Just 7,913. That’s a 68% reduction—translating directly into cost savings.
As your business evolves or as new platform features become available, your integration may need to be adjusted to stay aligned with your processes. A service plan gives you the flexibility to make these small but important updates without the need for a full project.
For instance, you might want a dashboard in Salesforce to display closed opportunities year over year for leadership or sales meetings. We can build that as part of your service plan.
Or maybe you want to start using dimensional relationships on invoice items in Intacct to save time and reduce manual entry. If that functionality doesn’t work automatically when invoices are created via API, we can replicate it within the integration.
These types of changes help ensure your integration continues to support your team’s workflows, keeps up with platform updates, and adds value as your business grows.
A service plan isn’t just about avoiding headaches — it’s about empowering your team with reliable, proactive support that keeps your integrations running smoothly and your business moving forward.
From fast response times and proactive updates to ongoing optimization and tailored enhancements, a service plan gives you the confidence that your technology is working for you, not against you.
If you’re interested in learning more or exploring whether a service plan fits your needs, reach out to your account manager today. Let’s make sure your integration is always ready to keep pace with your business.