Common Choke Points
Whenever a human being has to intervene in an otherwise automated process flow, the chances of errors being introduced rises. And, when it comes to errors involving money, the stakes can be huge, impacting the bottom line and the organization’s and it’s leadership’s credibility and reputation. 90 percent of the time any choke point involves some manual process. And that’s true whether there is staff dedicated full-time to handle the specific manual operation or not. If the operator has to fit these tasks in and around other duties, meetings, weekends, and holidays—the delays can compound and get out of hand. Days can turn into weeks and weeks into months.